# Staffify Help Center

> Find answers to common questions about Staffify AI — the all-in-one platform for voice AI agents, CRM, phone numbers, IVR menus, knowledge bases, and integrations. Base URL: https://app.staffifyai.com

## Help Topics

- [Getting Started](https://help.staffifyai.com/getting-started): New to Staffify? Learn the basics, set up your first AI Agent, and understand the platform.
- [Quick Start Guide](https://help.staffifyai.com/getting-started/quick-start): Step-by-step setup from account creation to first call.
- [Pricing & Billing Overview](https://help.staffifyai.com/getting-started/pricing): Usage-based pricing — calls, widgets, phone numbers, CRM seats.
- [AI Agents](https://help.staffifyai.com/ai-agents): Create, configure, and manage your AI phone agents and widget agents. Set language, voice, system prompt, knowledge base.
- [Calls & Logs](https://help.staffifyai.com/calls): View call history, recordings, transcripts, and per-call analytics.
- [IVR Menus](https://help.staffifyai.com/ivr-menus): Build interactive voice response trees for call routing and self-service.
- [Creating an IVR Menu](https://help.staffifyai.com/ivr-menus/creating-ivr-menu): Step-by-step guide to building IVR menus in Staffify.
- [Knowledge Base](https://help.staffifyai.com/knowledge-base): Store Q&A content that agents retrieve during live calls.
- [Building Your Knowledge Base](https://help.staffifyai.com/knowledge-base/building-your-kb): How to structure and populate your KB for best agent performance.
- [Uploading Files](https://help.staffifyai.com/knowledge-base/uploading-files): Import content from PDFs, Word documents, and text files.
- [JSON Import](https://help.staffifyai.com/knowledge-base/json-import): Bulk-import Q&A pairs using structured JSON.
- [Phone Numbers](https://help.staffifyai.com/phone-numbers): Purchase, manage, and assign phone numbers to agents.
- [Widgets](https://help.staffifyai.com/widgets): Embed voice or text chat widgets on any website.
- [Voice Widget Setup](https://help.staffifyai.com/widgets/voice-widget-setup): Embed a live voice widget on your site — script tag, config options, domain allowlist.
- [Audio Library](https://help.staffifyai.com/audio-library): Upload and manage audio files for hold music and greetings.
- [CRM](https://help.staffifyai.com/crm): Built-in CRM for managing contacts, companies, deals, and pipelines.
- [Analytics](https://help.staffifyai.com/analytics): Usage reports, call volumes, costs, and conversation trends.
- [Analytics Dashboard](https://help.staffifyai.com/analytics/dashboard-overview): Overview of key metrics and how to read the dashboard.
- [Appointments](https://help.staffifyai.com/appointments): AI-powered appointment booking and calendar management.
- [Calendar Groups](https://help.staffifyai.com/calendar-groups): Group multiple calendars for round-robin booking and shared availability.
- [Team Management](https://help.staffifyai.com/team-management): Invite team members, set roles and permissions, manage seats.
- [Integrations](https://help.staffifyai.com/integrations): Connect Staffify to your existing tools.
- [Integrations Overview](https://help.staffifyai.com/integrations/overview): Full list of supported integrations and how to enable them.
- [Shopify Integration](https://help.staffifyai.com/integrations/shopify): Connect your Shopify store — agents can look up orders, customers, and products.
- [Shopify Orders](https://help.staffifyai.com/integrations/shopify/orders): How agents access order status and tracking info.
- [Shopify Customers](https://help.staffifyai.com/integrations/shopify/customers): Customer lookup by name, email, or phone.
- [Shopify Products](https://help.staffifyai.com/integrations/shopify/products): Product catalog queries during calls.
- [Shopify Troubleshooting](https://help.staffifyai.com/integrations/shopify/troubleshooting): Fix common Shopify integration errors.
- [Webhooks](https://help.staffifyai.com/webhooks): Receive real-time events for calls, transcripts, and more.
- [Billing](https://help.staffifyai.com/billing): Manage your balance, invoices, and payment methods.
- [Auto Top-up Setup](https://help.staffifyai.com/billing/auto-topup-setup): Configure automatic balance reloads to avoid service interruptions.
- [API & Console](https://help.staffifyai.com/api): Use the Staffify REST API and developer console.
- [Console Overview](https://help.staffifyai.com/api/console-overview): Navigate the API console, manage projects, and test calls.
- [API Keys](https://help.staffifyai.com/api/api-keys): Create and manage project and org-level API keys.
- [Tickets](https://help.staffifyai.com/tickets): Submit and track support tickets.
- [Support](https://help.staffifyai.com/support): Contact Staffify support.
- [Troubleshooting](https://help.staffifyai.com/troubleshooting): Common issues and fixes for agents, calls, and integrations.
- [Addresses](https://help.staffifyai.com/addresses): Verify regulatory addresses for phone number purchases.
- [Activity Log](https://help.staffifyai.com/activity-log): Audit trail of account actions and configuration changes.
- [Email Marketing](https://help.staffifyai.com/email-marketing): Send campaigns and automated emails from Staffify.
- [Property Management](https://help.staffifyai.com/property-management): AI agents for property listing inquiries and tenant call handling.
- [Security](https://help.staffifyai.com/security): Data protection, encryption, compliance, and access controls.