How phone menu (IVR) time is billed
Which part of a call through your phone menu counts as IVR minutes, and how forwarded calls are billed.
IVR minutes run from the moment your phone menu answers the call until the call is handed over. This includes:
- the greeting and the menu, also when the caller hangs up in the menu;
- waiting while a forward to a phone number is ringing or being retried;
- the time a caller spends leaving a voicemail.
Minutes are rounded up to whole minutes per call.