Question 1

What does Google Calendar sync do?

Accepted Answer

Two way sync per team member. Google events block Advanced Booking slots, and Advanced Booking bookings appear on the team member's Google Calendar.

Question 2

How do I connect a team member to Google Calendar?

Accepted Answer

Open the team member from Team. On the Google Calendar card click Connect, sign in to Google, grant calendar.events permission, get redirected back. Sync starts immediately.

Question 3

Which calendar gets synced?

Accepted Answer

The primary calendar of the connected Google account. To sync a separate work calendar, move events to primary or create a dedicated Google account whose primary is the work calendar.

Question 4

How are Google events shown to the operator?

Accepted Answer

Anonymous grey Busy blocks on the Advanced Booking calendar. Title, attendees, location, and description of the original Google event are hidden for privacy.

Question 5

How are Advanced Booking bookings shown on Google?

Accepted Answer

As calendar events with the service name and customer name as title, customer phone and notes in description, and address as location. Reschedule and cancel update the Google event.

Question 6

How do I disconnect Google Calendar?

Accepted Answer

Team member detail, Google Calendar card, Disconnect. Sync stops, the team member's slots stop being blocked by Google events. Existing Google events are not bulk deleted.

Question 7

What is the Reconnect Google Calendar banner?

Accepted Answer

Appears when Google rejected the stored credentials repeatedly. Auto disables sync to avoid hammering Google. Click Reconnect on the team member detail to redo the OAuth flow and resume sync.

Question 8

Why does the sync sometimes auto disable?

Accepted Answer

Team member revoked Staffify in Google account settings, changed their Google password, or had the account suspended. Fix is the same: click Reconnect.

Question 9

Does each team member need their own Google account?

Accepted Answer

Yes for cleanest sync. Sharing one account across multiple team members merges their bookings on one calendar and prevents per person blocking.

Question 10

How fast does sync happen?

Accepted Answer

New bookings appear on Google within seconds. Google event changes propagate to Advanced Booking availability within about a minute. Booking page checks Google availability in real time.

Google Calendar Sync